Frequently Asked Questions
1. What type of products do you sell?
We sell digital products such as Canva templates, social media designs, posters, wallpapers, and other creative assets. No physical products are shipped.
2. How will I receive my purchase?
After successful payment, you will receive instant access or a download link via email or through your account dashboard.
3. Do you offer refunds?
Due to the nature of digital products, all sales are final. Refunds are only considered in rare cases such as duplicate payments or technical delivery issues.
4. Do I need Canva Pro to use your templates?
Most templates work with the free version of Canva. If Canva Pro elements are required, it will be clearly mentioned on the product page.
5. Can I use your designs for commercial purposes?
Yes, you can use our designs for personal and commercial use, unless otherwise stated. Reselling or redistributing the templates is not allowed.
6. How can I contact support?
You can contact us anytime at support@creativesmart.in. We usually respond within 24–48 hours.