Refund Policy

Last updated: 19 December 2025

Thank you for shopping at CreativeSmart.in. This Refund Policy explains the terms under which refunds may or may not be provided for purchases made on our website.

1. Digital Products – No Refunds

All products sold on CreativeSmart.in are digital products. Once a digital product is purchased and delivered, it cannot be returned.

2. Exceptions

Refunds may be considered only under the following circumstances:

• You were charged multiple times for the same product.
• You did not receive access to the purchased product due to a technical error on our end.
• The product file is corrupted or inaccessible and we are unable to resolve the issue.

In such cases, please contact us within 48 hours of purchase.

3. What Is Not Eligible for Refund

• Change of mind after purchase.
• Lack of knowledge or experience using Canva or design tools.
• Incompatibility with third-party software.
• Failure to read the product description before purchase.

4. Requesting Support

If you experience any issues with your digital product, we encourage you to contact our support team before requesting a refund. We are happy to help resolve any technical or access-related issues.

5. How to Contact Us

To request assistance or report a problem, please contact us at:

Email: support@creativesmart.in
Website: www.creativesmart.in

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.